Refund policy

At Caler Home Singapore, all our furniture pieces are custom-made with care and precision to suit your unique home needs. As such, we kindly ask customers to understand and agree to the following policy before making a purchase:

1. Custom Orders – No Returns or Refunds

All items are made to order. We do not accept returns or offer refunds for change of mind, wrong selection, or preference-related reasons once the order has been confirmed.

2. Manufacturing Defects

In the rare event that a product is found to have a manufacturing defect:

• We will arrange for an on-site servicing or rectification.

• If the issue cannot be resolved through servicing, and is deemed irreparable by our team, we will proceed with a one-to-one exchange for the same item or a similar replacement, subject to availability.

3. Inspection Upon Delivery

Customers are advised to inspect all items upon delivery. Any issues must be reported within 3 days of receipt to qualify for servicing or support.

4. Natural Characteristics & Tolerances

Please note that slight variations in color, texture, grain, or minor dimensional differences are considered part of the natural characteristics of furniture and are not classified as defects.

5. Contact Us

For assistance regarding product servicing or warranty matters, please contact our customer care team at calerhomesg@gmail.com